Position Title: Operations Customer Success Coordinator

About the Role:
We’re looking for a highly organized, solutions-oriented Operations & Customer Success Coordinator to take on a hybrid role that blends client-facing service, logistics coordination, and process improvement. If you’re someone who thrives in fast-paced environments, feels a deep sense of ownership, and wants to be part of building better systems as we grow — we want to hear from you.

Our business supports schools and institutions with food and supply distribution, and the work moves quickly. You’ll serve as a key point of contact for customer needs, while also helping steer the day-to-day logistics and delivery operation. This role is perfect for someone who enjoys variety, cares about doing things right, and wants to help build smarter, more efficient systems — especially in a business that’s scaling fast.

General Responsibilities:
• Serve as the primary contact for customers, responding to requests about delivery schedules, missing items, special orders, and more — always with professionalism and follow-through.
• Coordinate closely with clients and internal teams to ensure timely and accurate fulfillment.
• Work directly with the warehouse and logistics team to manage daily routing, prioritize orders, and maintain operational flow.
• Monitor inventory levels, expiration dates, and product accuracy.
• Help identify bottlenecks and contribute ideas to improve processes — especially those related to e-commerce order flow, system automation, and client-facing operations.
• Use tools like Google Sheets and Excel to manage data, track tasks, and build simple tools and trackers when needed.
• Maintain a sense of urgency and speed when handling time-sensitive issues, and see tasks through to completion — no loose ends.
• Be a communication bridge across departments — from fulfillment and warehouse to sales and finance.
• Jump in where needed — we’re growing, and your flexibility and initiative are invaluable.

Qualifications:
• A strong sense of ownership and pride in seeing things through.
• Attention to detail, especially when it comes to products, deadlines, and customer requests.
• A self-starter with a bias for action — you don’t wait to be told what to do.
• Excellent communication skills — clear, respectful, and proactive.
• Proficiency in Google Sheets or Microsoft Excel (filters, formulas, pivots — or eagerness to learn fast).
• 2-4 years experience with e-commerce operations, logistics, customer support, or order fulfillment is a big plus.
• Ability to work under pressure, adapt quickly, and thrive in an environment where things change daily.
• A team player who genuinely wants to help build better systems and take the company to the next level.
• Bachelor’s Degree in related field required.

Stipend: $65K ~ $75K / year
Working Hour: Mon – Fri, 9:00 A.M. to 5:30 P.M.

Fringe Benefits:
• Health insurance, PTO, and professional development opportunities.
• A mission-driven, inclusive workplace with growth opportunities.
• Lunch provided.

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