Job description

Overview
A skilled IT Consultant specializing in IT infrastructure is required at our company. This role is crucial for supporting the organization’s IT infrastructure management including security, troubleshooting, and collaborating with the subsidiaries across North America. The ideal candidate should have 5+ years of experience in managing IT infrastructure, systems, and networks, ensuring optimal performance, security, and reliability.

Responsibilities

(To perform within this position successfully, the incumbent must be able to perform each essential duty satisfactorily. Other duties may be assigned.)

IT Policy Compliance and Implementation
Distribute guidelines issued by the headquarters to the IT operations team and ensure that necessary actions are taken in a timely manner according to the prescribed timelines.
Ensure that the items outlined in the company policies are properly implemented and monitored within IT operations, conducting oversight and providing timely reports.

System & Network Administration
Install, configure, and maintain servers, networks, and systems (Windows, Linux, and cloud environments).
Manage network infrastructure, including routers, switches, firewalls, and VPNs, to ensure secure and efficient communication.
Monitor system performance and ensure the availability of services and resources.

Support & Troubleshooting
Provide technical support to end-users, diagnosing and resolving hardware and software issues in a timely manner.
Manage helpdesk tickets, ensuring prompt resolution and customer satisfaction.
Troubleshoot network and system-related problems, offering solutions to minimize downtime.

System Updates & Patching
Regularly update and patch operating systems, applications, and software to ensure systems are up-to-date and secure.
Ensure compatibility with new software and hardware deployments.

Identify areas for improvement in the IT infrastructure and workflows to enhance system efficiency and productivity.
Proactively suggest and implement solutions to improve performance, scalability, and security.

Collaboration & Project Support
Work closely with cross-functional teams to support IT initiatives, software deployments, and infrastructure upgrades.
Assist in the planning and execution of IT projects, ensuring timely completion and alignment with business goals.

Pay: $85,000.00 – $105,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Vision insurance
Schedule:

Monday to Friday
Work Location: In person

Resume: Annie@personalink.me