PURPOSE

Responsible for overall management, design, administration and optimization of compute systems and infrastructure for all business units that HAEA supports. Provide guidance and direction to technical staff in order to support HAEA business objectives.

ESSENTIAL FUNCTIONS:

Lead and mentor the team to plan, operate and troubleshoot the support center’s workload.
Provide guidance and direction for a broad range of technical solutions to install, upgrade, secure, tune, monitor, and maintain Compute systems: Windows, Solaris, RedHat, CentOS, AIX, IBMi, VMware and its underlining infrastructure (HP, DELL, Oracle, and IBM).
Identify program needs and coordinate solutions and support.
Design and oversee efficient, effective IT management processes.
Identify and resolve user/customer issues.
On-call 24×7 for operational support and onsite rotation for P1/P2 major incident management and emergency response.
Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

SCOPE:

SUPERVISORY RESPONSIBILITY – Manage onshore and offshore server engineers.

DECISION MAKING/DISCRETION -Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.

Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise.

RESULTS – Escalate as needed to address business need when determined to be out of scope of position responsibility.

STRATEGY DEVELOPMENT – Determines methods and procedures on new assignments and may coordinate activities of other personnel.

EDUCATION – 4 years Bachelor of Science degree preferred or equivalent work experience (6 years experience in Information Technology)

WORK EXPERIENCE 10 Years managing a technical support team.

SKILLS/KNOWLEDGE

Experience leading a team in the integration and support of Windows, Solaris, RedHat, VMware, CentOS, AIX and IBMi. At least seven years experience in managing compute and infrastructure.

CERTIFICATIONS

ITIL preferred.
AWS and/or Azure certification preferred.

TRAVEL TIME -Occasional travel may be required.

PHYSICAL REQUIREMENTS – Requires good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read information.

TOOLS AND EQUIPMENT -Employee must be able to use a telephone, computer, keyboard, printer, copy machine, Microsoft Word, Excel