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Client: a Fortune Global 500 company Group.

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Job location: Hungtington Beach California

Salary level: 150K, full benefits

Job Summary:
This on-site Role will lead engagement with Executives, Management, and Employees to understand their business objectives and related technology needs and align resources to address all IT requirements. This role will manage the IT Service Delivery Team including employees, partners, and contractors, and ensure optimal performance. This role will coordinate across IT teams to support the delivery of services. The IT Service Delivery Manager will prepare and deliver reports to management and prepare and execute financial plans, projects, and roadmaps.
Essential Functions:
• Ensure alignment of IT resources and especially the IT Service Delivery Team with business objectives and needs.
• Lead the application of technology to enable business success effectively
• Lead, managed and develop the IT Service Delivery team
• Prepare annual IT budget and business action plans and monitor execution
• Prioritize, assign and monitor the project and operational activities
• Ensure compliance with company and industry standards in delivering IT Services
Management and Supervision
• Ensure that resources are available for client support and projects including employees, contractors and partners
• Maintain a resource plan to support IT current and future needs
• Interfaces with users, troubleshoots problems and provides appropriate solutions
• Create and maintain technology infrastructure standards, develop policy and procedure
• Work closely with management team to effectively resolve issues
• Carry out the executive summary and procurement process for acquisition of new equipment, software and lease refreshes. Review contracts, get quotes, understand price and terms, develop and maintain vendor relationships
• Oversee day to day operations and establish priorities for all team members
• Act as technical lead and/or project manager on projects of small to moderate scope
• Formulate, forecast, and monitor the budget utilization throughout the year.
IT Service Delivery
• Interact with clients and resolve service issues based on support tickets
• Respond to and complete service requests
• Manage and support applications and systems (500 Apple laptops, 25 Windows, Printers, storage, network, VPN, Office 365, Advantage application (Advertising Agency management software), SharePoint, etc.).
• Supervise and support all approved software applications
• Responsible to keep computer systems updated with latest operating system and application patches
• Assist coordination of adds/moves and changes

Required Skills, Attributes & Education:
• Bachelor’s Degree, IT Management or equivalent work experience
• 8-10 years’ experience in related IT management position and working in a corporate environment supporting 500+ users
• IT management experience at an Advertising or Marketing Agency strongly preferred
• Advanced skills in:
o Apple/Mac
o Office 365
o Azure AD / Active Directory
o AWS / Operational Management
o MS Windows OS, MS Exchange, MS SQL,
o Project management
o Networking
• Excellent technical knowledge of network and computer hardware, including troubleshooting network connectivity issues, hard drive errors, network drive, and printer mapping.
• Ability to review, evaluate and recommend new technologies
• Bilingual (English / Korean) preferred