Clarksville, TN에 위치한 대기업 계열사에서 Help Desk Technician 을 채용합니다.

Employment type: Direct hire

Base Salary: TBD

Shift time: 8a-5p( M-F)

Location: Clarksville, TN

Resume to plano@moastaffing.com

Qualification:

• Accept the entry level
• BS Degree preferred but not required

Job Summary:
The Help Desk Technician will be responsible for performing tasks providing technical desktop assistance and customer service to users. A professional and courteous demeanor is required in all circumstances. Candidate must possess excellent communication skills including verbal, written, and telephone etiquette. Above average ability to interpret, analyze, troubleshoot and resolve technical problems. Must be decisive, conscientious and interact well in a team environment or training capacity. Individual should have a strong desire to learn and be able to follow policies and procedures.

Description:

• Must have a strong working knowledge of and experience with computer hardware, software and peripheral devices in a diverse environment.

• Provide direct customer service and technical support to local and remote users as required via phone, e-mail, on-line systems and in person.

• The Help Desk Technician will be familiar with desktop operating systems, office applications, hardware, installation/troubleshooting and have some knowledge of network operating systems and hardware.

• Configure and install wireless access points, L2 switches

• Familiarity and expertise in various operating systems (Windows 7, 10, etc.).

• Familiarity and expertise in business applications such as Microsoft Office and PDF software.

• Ensure system security in compliance with company policy.

• Utilize tools such as Active Directory, Remote Desktop, etc.

• Operate audio/visual equipment such as Video Teleconferencing devices, projectors, and presentation hardware.