한국대기업 물류회사에서 Claim Specialist Supervisor 을 구합니다.

채용절자 : 서류전형(이력서)-인터뷰-채용
지원방법 : 이력서를 hannah@people4nets.com으로 보내주세요.

Pay rate: $25+/hr (negotiable)

Location: Plano, TX 75075

Contract: 6 mos + extension

Working hours: 8:30-5:30

Key Responsibilities:

First line of contact for the resolution of logistics claims and complaint; answer questions for customers, carriers, and brokers regarding claims issues
Collect information on all incidents including damage to trucks/trailers, cargo damage and property damage
Manage and handle the claim process for logistics related complaints, and process damage claims
Analyze data to determine claim’s validity; evaluate independent reports, including video, written incident reports, valuation estimated, etc.
Use data, statistical and trend analysis, and observation analysis to identify root cause of freight damage exceptions and recommend counter measures to location or mitigate damage occurrence and liability exposure
Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings
Communicate results to the customer or carriers within the opening 72 hours. Discuss, provide, and recommend an action plan to the management team
Notify involved parties of claim filings and/or rejected claims and work with the claimant to understand the value of damaged products and how the product should be handled
Enter and track claims in TMS and WMS system
Determine next steps and order inspections in order to support the claim with the customer or carrier in an effort for resolution
Email updates on progress or conflicts regarding the accident to all internal parties involved
Escalate and coordinate with External Claims Adjusters (e.g., insurance carriers) as needed
Negotiate and determine timely settlements and claim resolutions, process payment requests and final case paperwork following discussion of valid claims with customers, carriers, and appropriate personnel
Develop and maintain Standard Operating Procedures (SOPs) for logistics processes and claims
Monitor controls of paperwork and processes that impact claims such as timely communications of any exceptions and proper handling of PODs
Other clerical and/or administrative work

Qualifications & Skills:

Bachelor’s degree with minimum 9 years of freight claims processing experience that includes minimum 1 year experience as a Manager, supervisor, or a trainer
Prefer some experience or education in Contract Law
Excellent verbal and written communication skills; people skills; ability to communicate information in a clear and understandable manner
Strong critical thinking and planning ability; balancing accountabilities; flexibility to work in a fast-paced, team environment
Proficient with in Microsoft Office products including Excel, and with web-based applications, claims database software and the ability to produce reports to support findings
Great attention to detail, organization, cross-group collaboration, and project management skills

Physical Demands:

The position requires the ability to talk and hear while performing the duties of this job.
The position requires the ability to stand and walk for extended periods, use hands to handle or feel, and reach with hands and arms.
The position requires dexterity to write and use computer keyboard and mouse.
The position requires multitasking and solving complex issues, occasionally in a fast-paced environment.
This position requires the ability to occasionally lift office products, materials and supplies, up to 20 pounds.