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Roles and Responsibilities
Excellent client/ customer management skills
To manage and resolve Service Requests logged by customers (internal and external) and contribute to proactive support activities according to product support strategy and model
Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards
Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.)
Contributing to Knowledge Management content creation and maintenance
Working with development on product improvement programs
Demonstrated ability to troubleshoot challenging technical issues

Desired Skills and Requirement
Experience troubleshooting and optimizing DataBase performance
Strong experience with relational databases such as Oracle is required.
A fundamental understanding of IT service management and the ITIL business process
Bachelors or higher in Computer Information Systems or equivalent experience in a related field
Familiarity with Linux, UNIX or other OS
Excellent written and verbal communication skills in English – with the ability to clearly articulate solutions to complex technical problems
Ability to work with high-value customer administrators and developers
Excellent time management skill

Opportunity
Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of customers globally.
Successful candidates will enjoy a generous earning potential and the chance to expand their role in the company as we grow.

Work Environment
We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. We provide competitive compensation, generous benefits, and a professional, yet relaxed atmosphere.