Sunch97님.
아래내용대로 시도해보십시오.
Live agent 연결되면 alien number(A+9digit number), 이름, 생년월일,이메일주소,집주소 물어볼겁니다.
Live agent는 바로 연결되는게 아니라, 연결될때까지 계속 시도해보세요.
Trackkit사이트에서 본거 아래에 그대로 올려드립니다.
도움되시길 바랍니다.
1) Type “Live Agent”If it does not give you the below option, try again.
2) select “green card”
3) select “connect to live chat”
4) Thanks! Do you currently have an application or case on file with USCIS? – Select “Yes”
5) Select “I don’t have a receipt number.”
It will ask, type your question. I did: “Help finding my I-485 receipt numbers.”
Twice, it said all agents are busy. Third time, I got into a queue to connect to live agent. Live agent asked for Alien number, name, DOB, address and pulled up the receipt number.