Overview

Hearthware company located in North Chicago area is looking for an experienced and skilled PC support technician to support the Windows PC environment and ensure the reliability/resiliency of our Systems. As a PC support technician, you must represent the company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with excellent analytic and problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills.

Job Title: User Support

In this position, you will be responsible for:

● Interfacing directly with internal customers with a professional and positive demeanor
● Handling printer deployments and resolving break/fix issues
● Managing PC relocation per Move/Add/Change requests
● Installing and upgrading hardware and software
● Submitting orders for PCs/Laptops/parts
● MS Windows based Desktop/Laptop and OS hardening
● MS Outlook email client
● MS Office troubleshooting
● VoIP phones
● Polycom Video conference system
● Access control system
● CCTV monitoring system
● Life Cycle Management for hardware/software tech turn and end of life
● Audit Compliance such as PCI

You will need:

● Excellent understanding of Windows based PCs
● Excellent understanding of network Protocols like TCP/IP, DNS, DHCP etc.
● Excellent understanding of basic Network and connectivity standards, protocols and implementations
● Basic understanding of LAN components and configurations.
● Windows based office environment(install/admin/troubleshooting software and hardware)
● Audit Compliance such as PCI
● VoIP phones
● Access control system with RF card
● CCTV monitoring system

Education and experiences

● Associate degree/ BA in Computer Science or related field
● 3-5 experiences in related filed

Plus skills (Desired, not Required)

● Apple Mac PC/Laptop
● Shoretel Phone system
● Microsoft Certifications such as MCP

Applicants must be authorized to work in the U.S. (OPT/ H1B1 Transfer possible)

Resume Sent to:

iseeconsulting114@gmail.com