Gamescampus.com, an online game portal by OnNet USA, is looking for energetic and friendly Community/Game Managers for their new upcoming online games.

You will work as part of a small team with flat hierarchies and you will have a varied field of responsibility. If you enjoy working for a startup with a multicultural staff and connections around the world, OnNet USA is the place for you!

This position is full time and located in our office in San Jose (north), CA.

Throughout the day, a GM is responsible for responding to player inquiries, resolving disputes, and addressing complaints to ensure the overall satisfaction of the game community. The GM is the game team’s official representative to our users, and must be able to maintain the utmost level of professionalism and positive communication between players, team members, and management at all times. The GM should be fair, impartial, authoritative, and understanding with users so that they may maintain order while serving the needs of the community.

Responsibilities include:

– Managing an online game community in your target language both in and out of game
– Promoting the game by organizing game events, being active on forums, blogs, and social networking sites, and organizing cross promotions with media partners
– Moderating game forums
– Answering customer e-mails concerning everything from game content to billing issues
– Writing and translating marketing texts to increase player participation and sales
– Analyzing user trends to improve game service and communicate findings to the game team.
– Documenting and reporting community issues, comments, and suggestions
– Coordinating and working with developers on a regular basis to improve customer satisfaction
– Appointing and managing volunteer moderators
– Localization (i. e. translating and testing) of game content

Requirements:

– Fluent in English and Korean language
– Extensive knowledge of and passion for online games, able to master all aspects of a game in a short amount of time, and an understanding of the gaming market
– Solid community experience including MMO guilds, forum communities, media and fan site interaction, and demonstrable interpersonal skills, professional customer service or community management experience a plus
– Strong organizational and analytical abilities, concise presentation skills, and must be familiar with using Microsoft Word and Excel.
– The ability to comprehend and communicate technical topics clearly, both written and verbally.
– Proven time management skills and the abilities to prioritize tasks, take initiative, and be proactive.

Desirable qualifications:

– Proficient knowledge in speaking and writing German language
– Game localization experience is a plus
– Project management experience is a plus
– Experience in sales or marketing is a plus
– Knowledge of Korean is a plus

OnNet both develops and publishes online games in many game genres with the goal of providing entertaining games and communities for everyone. OnNet currently has offices in Seoul, Tokyo, Berlin, and California.

For more information, please visit or websites at:

USA: http://www.gamescampus.com
Europe: http://www.gamescampus.eu
Korea: http://www.onnet.co.kr

Contact:

recruit@gamescampus.com