User Support

  • #716514
    isee 76.***.23.147 911

    Overview

    One of the largest Korean owned home appliance company
    located in North Chicago area is looking for an experienced and skilled PC
    support technician to support the Windows PC environment and ensure the
    reliability/resiliency of our Systems. As a PC support technician, you must
    represent the company well by being responsible, punctual and motivated to go
    above and beyond the call of duty. You must also be highly detail-oriented and
    organized with excellent analytic and problem-solving abilities. It is also
    important that you display excellent verbal and written communication and
    interpersonal skills.

    Job Title: User Support

    In this position, you will be responsible for:

    ●  Interfacing
    directly with internal customers with a professional and positive demeanor

    ●  Handling printer deployments and
    resolving break/fix issues

    ●  Managing PC relocation per
    Move/Add/Change requests

    ●  Installing and upgrading hardware and
    software

    ●  Submitting orders for
    PCs/Laptops/parts

    ●  MS Windows based Desktop/Laptop and OS
    hardening

    ●  MS Outlook email client

    ●  MS Office troubleshooting

    ●  VoIP phones

    ●  Polycom Video conference system

    ●  Access control system

    ●  CCTV monitoring system

    ●  Life Cycle Management for
    hardware/software tech turn and end of life

    ●  Audit Compliance such as PCI

    You will need:

    ●  Excellent
    understanding of Windows based PCs

    ●  Excellent understanding of network
    Protocols like TCP/IP, DNS, DHCP etc.

    ●  Excellent understanding of basic
    Network and connectivity standards, protocols and implementations

    ●  Basic understanding of LAN components
    and configurations.

    ●  Windows based office
    environment(install/admin/troubleshooting software and hardware)

    ●  Audit Compliance such as PCI

    ●  VoIP phones

    ●  Access control system with RF card

    ●  CCTV monitoring system

    Education and experiences:

    ●  Associate degree/
    BA in Computer Science or related field

    ●  3-5 experiences in related filed

    Plus skills (Desired, not Required)

    ●   Apple Mac
    PC/Laptop

    ●   Shoretel Phone system

    ●   Microsoft Certifications such as MCP

    If this sounds like a fit, please apply! Looking forward to
    receiving your resume and going over the position with you.

    Applicants must be authorized to work in the U.S. (OPT/ H1B1
    Transfer possible)

    Resume Sent to:

    iseeconsulting114@gmail.com